Política de reembolso

Return & Refund Policy

At YangLi Jerseys, we want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions for returns, defective or incorrect items and refunds.

By placing an order, you agree to the terms outlined below.

1. Return Period

You may request a return within 14 calendar days after receiving your order.

To begin a return request, please contact us before sending any product back.

Email: contact@yanglijerseys.com

2. Return Conditions

To be eligible for a return, the product must be in the same condition in which it was received.

The product must be:

Unused;
Unwashed;
Undamaged;
In its original condition;
With the original tags attached;
Returned in its original packaging, where applicable.

We may refuse a return if the product does not meet these conditions.

3. Personalized Products

Products personalized with a name, number or any other modification specifically requested by the customer cannot be returned due to a change of mind.

Personalized products may only be eligible for replacement or refund if the item is defective, damaged, incorrect or if an error was made by YangLi Jerseys.

4. Incorrect, Damaged or Defective Items

If you receive an incorrect, damaged or defective product, please contact us as soon as possible.

To help us review your request, please provide:

Your order number;
A brief description of the issue;
Clear photographs of the product;
Photographs of the packaging and shipping label, where applicable.

Once the issue has been reviewed and confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.

5. How to Request a Return

To request a return, contact us at:

contact@yanglijerseys.com

Please include your order number, the reason for the return and any relevant photographs.

Do not send any product back before receiving return instructions from our customer support team. Products returned without prior authorisation may not be accepted.

6. Return Shipping Costs

Customers are responsible for the shipping costs associated with returning a product when the return is due to a change of mind, incorrect size selection or another reason not caused by YangLi Jerseys.

If the product received is incorrect, damaged or defective, the customer will not be responsible for the return shipping costs.

We recommend using a trackable shipping service when returning a product. We cannot guarantee receipt of a return sent without tracking.

7. Refund Process

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued through the original payment method used for the purchase.

Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.

Where required by applicable law, the original standard shipping cost will also be refunded.

8. Refunds Not Received

If your refund has been approved but has not appeared in your account, please:

Check your bank account again;
Contact your card issuer or payment provider;
Allow the processing time advised by your payment provider.

If you have completed these steps and still have not received your refund, please contact us.

9. Exchanges

If you wish to exchange an eligible product, please contact us before returning it.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product or an applicable refund.